Online Pet Shop Terms & Conditions

 

Leroy madison values high quality services for all dog Fashion lovers

Leroy Madison online dog products Postage & Handling

All dog product orders are delivered within 24-48 hours of payments being cleared. We use Australia Post who are very reliable and speedy with most customers receiving their parcel within 7 – 10 days; however, please allow a couple of extra days if you are located within a rural area. Postage Prices are calculated automatically according to weight and in accordance with Australia Post pricing. If you would rather use a express service or courier this can be arranged. All you have to do is send us an email or use our contact form, tell us which products you are interested in and how and where you would like them shipped and we can organize a quote for you. In our experience this way usually works out a bit more expensive except on larger and heavier purchases, however you may receive your goods sooner.

Leroy Madison online dog products Stock Availability

Our stock numbers are updated regularly in the online shop. As Leroy Madison dog design collections are unique and limited numbers are available from time to time stock may run out sooner than expected. Should this happen on the rare occasion after you have placed an order we will contact you within 24 hours and provide you the option of selecting an available design or provide you with a full refund.

leroy madison International Orders

International Orders are not currently available via the Online Dog Shop. We do accept orders and expressions of interest from outside of Australia via our contact form or email sales@leroymadison.com.au; however, there are customs import restrictions to certain countries. While we will do our best to ensure the products that you order are allowed into your country it is your responsibility to check your country’s customs restrictions before purchasing. As there is no tracking on standard air mail we can’t be responsible for packages that are confiscated by customs and do not arrive. If you want guaranteed service then Express Post International or Express Courier International can both be tracked.

Leroy Madison Returns Policy; Refunds & Exchanges

At Leroy Madison we are committed to providing our customers with the best products and service.

Leroy Madison Product Warranty

All Leroy Madison Designer Dog Products are built with the same care and love we have for our dogs. It is our commitment to ensure your dog has a high quality and reliable product. We have taken the time to ensure that our products are durable, washable, and doggy wearable. As some of our design collections are very unique and delicate; particularly the one-off woven designs, we suggest you consider appropriate use for the appropriate occasion. We provide a 3 month warranty on our product and always welcome your feedback on improvement

Exchange of Faulty Products

If your product is faulty notify our customer services straight away to arrange returns of the goods and exchange for a replacement item. We will not charge you for the additional postage to send a replacement item; however, all faulty items must be returned with 14 days of receipt of the goods.

Exchange of Incorrect Sizes

If your purchased product via our online shop is not the correct size please notify sales@leroymadison.com.au within 7 days of receipt of the goods to arrange returns of the goods and exchange for a replacement item.

Online Pet Shop Payment & Security

Leroy Madison uses PayPal Secure Payment system. For details on how PayPal works please visit their support section: https://www.paypal-australia.com.au/personal/why-paypal/how-paypal-works.Leroy Madison understands the sensitivity of customer information. For this reason our website is fully secured by a certified 256bit SSL connection by Paypal for all online ordering and credit information. When our website uses PayPal for security transactions between your web browser and our web server, information passed to and from the server is encrypted. This prevents criminals from prying on your web session, thus making sure important information (like credit card numbers) remain safe.PayPal also uses VeriSign as an extra protection to your personal details. Leroy Madison does not capture nor store any payment details as they are done so by encryption with PayPal

Copyright

All content found on this website such as text, graphics, logos, buttons, images, audio, data downloads and software is the property of its content suppliers and protected by Australian and International copyright laws. The compilation of all content on this website is the exclusive property Leroy Madison, with copyright authorship for this collection by Leroy Madison, and protected by Australian and International copyright laws. Any custom code technologies, scripts or code segments are solely owned and copyrighted by Leroy Madison.

License & Website Access

Leroy Madison grants you a limited license to access and make personal use of this website. You cannot download (other than page caching), modify, or edit any portion of the website without express written consent and permission from Leroy Madison. This license does not include any resale or commercial use of this website or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this website or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Leroy Madison. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of Leroy Madison without express written consent. You may not use any meta tags or any other “hidden text” utilising Leroy Madison name or trademarks without the express written consent of My Pet Warehouse. Any unauthorised use terminates the permission or license granted by Leroy Madison. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Leroy Madison so long as the link does not portray Leroy Madison, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Leroy Madison logo or other proprietary graphic or trademark as part of the link without express written permission.

Questions

Questions regarding our Conditions of Use, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in top menu or alternatively you can email us at: friends@leroymadison.com.

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